Troubleshooting Tips

What do I do if my key breaks off?
Occasionally a key breaks off in the key lock. Use needle nose pliers or a flat knife to turn the key until a new key is sent. To remove the old key, turn off unit and put a 90-degree bend at the end of a paper clip or pin. Push the pin in the key lock beside the key and twist and pull the key and pin out.

To order a new key, contact your local service provider or click here.

 

Where do I find my serial number?
Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations.


Are there any helpful suggestions outlined for simple service repairs?

Yes. Review the EasyTroubleshooting Guide to assist you with your servicing efforts. Contact our customer service department with your findings and our techs will work with you to quickly resolve the issue.

Also available are the following troubleshooting guides:

Click below to view service videos on Amigo Mobility's YouTube channel:


 

My Amigo is flashing a code telling me something is wrong. Help!
Amigo brand products are designed for ease of service, providing diagnostic codes to help detect a problem. Click here to review a diagnostic code chart to help you diagnose what may be wrong. Your owner's manual also has information about diagnostic codes -- if you have misplaced your owner's manual, please click here to view a list of owner's manuals for current and older models. Still need help? Our customer service team is available to assist you -- please call 800-248-9131 Monday through Friday from 7:30am - 6pm EST or email service@myamigo.com.



My Amigo is not running. I think it could be the charger or control board, but how do I know for sure?

Review our It May Not Be What You Think guide to help you diagnose the problem. This list gives you optional causes to investigate before making a final diagnosis.



My Amigo seems to be experiencing an electrical glitch. What do I do?

Check the Electrical Troubleshooting Guide for assistance.



What should I do if my batteries are not holding a charge?

Step 1

  • Plug in charger.
  • Does the battery gauge flash for 30 to 45 seconds and then turn solid?
  • If yes - the charger is working. Charge the Amigo for 8 or more hours.
  • After 8 hours, the battery gauge will move from solid to flashing. If the Amigo does not hold a charge all day, replace batteries.

Step 2

  • Plug in charger.
  • If the battery gauge does not flash for 30 to 45 seconds and then turn solid:
  • check electrical outlet for power
  • check all electrical connections and wiring to the charger
  • If outlet, wiring and all electrical connections seem to be OK, replace charger. (A voltage meter is helpful to check wiring and connections).
  • Note: If the Amigo has been sitting for two to three weeks with run down batteries and the battery voltage is less than seven volts, the charger may not turn on. The batteries will have to be charged on a separate charger to bring them up to seven volts each.

 

Customer Service Department
800-248-9131
7:30 am - 6 pm, Monday-Friday

 

It's not just a scooter, it's an AMIGO.

News Flash

Always on the Go | Friendly Wheels | Issue 99

Always on the Go

Friendly Wheels, Issue 99
May 2016

With Amigo owner Cammy Prince of Okemos, Mich.

With the help of a new Amigo, Cammy Prince is always on the go.

57 Years in 248 Pages | Friendly Wheels | Issue 100

57 Years in 248 Pages

Friendly Wheels, Issue 100
June 2016

With Amigo owner and author Jack Jensen

For Jack Jensen, squeezing 57 years into 248 pages was no small feat.

Find A Way | Friendly Wheels | Issue 101

Find A Way

Friendly Wheels, Issue 101
July 2016

With Amigo owner Tim Brown of the Michigan Polio Network

For the past 20 years, Tim Brown has witnessed the growing impact of the Michigan Polio Network (MPN).