Troubleshooting Tips

What do I do if my key breaks off?
Occasionally a key breaks off in the key lock. Use needle nose pliers or a flat knife to turn the key until a new key is sent. To remove the old key, turn off unit and put a 90-degree bend at the end of a paper clip or pin. Push the pin in the key lock beside the key and twist and pull the key and pin out.

To order a new key, contact your local service provider or click here.


Where do I find my serial number?
Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations.

Are there any helpful suggestions outlined for simple service repairs?

Yes. Review the EasyTroubleshooting Guide to assist you with your servicing efforts. Contact our customer service department with your findings and our techs will work with you to quickly resolve the issue.

Also available are the following troubleshooting guides:

Click below to view service videos on Amigo Mobility's YouTube channel:


My Amigo is flashing a code telling me something is wrong. Help!
Amigo brand products are designed for ease of service, providing diagnostic codes to help detect a problem. Click here to review a diagnostic code chart to help you diagnose what may be wrong. Your owner's manual also has information about diagnostic codes -- if you have misplaced your owner's manual, please click here to view a list of owner's manuals for current and older models. Still need help? Our customer service team is available to assist you -- please call 800-248-9131 Monday through Friday from 7:30am - 6pm EST or email

My Amigo is not running. I think it could be the charger or control board, but how do I know for sure?

Review our It May Not Be What You Think guide to help you diagnose the problem. This list gives you optional causes to investigate before making a final diagnosis.

My Amigo seems to be experiencing an electrical glitch. What do I do?

Check the Electrical Troubleshooting Guide for assistance.

What should I do if my batteries are not holding a charge?

Step 1

  • Plug in charger.
  • Does the battery gauge flash for 30 to 45 seconds and then turn solid?
  • If yes - the charger is working. Charge the Amigo for 8 or more hours.
  • After 8 hours, the battery gauge will move from solid to flashing. If the Amigo does not hold a charge all day, replace batteries.

Step 2

  • Plug in charger.
  • If the battery gauge does not flash for 30 to 45 seconds and then turn solid:
  • check electrical outlet for power
  • check all electrical connections and wiring to the charger
  • If outlet, wiring and all electrical connections seem to be OK, replace charger. (A voltage meter is helpful to check wiring and connections).
  • Note: If the Amigo has been sitting for two to three weeks with run down batteries and the battery voltage is less than seven volts, the charger may not turn on. The batteries will have to be charged on a separate charger to bring them up to seven volts each.


Customer Service Department
7:30 am - 6 pm, Monday-Friday


It's not just a scooter, it's an AMIGO.

News Flash

Art with Impact and Holiday Travel Tips

Art with Impact and Holiday Travel Tips

Friendly Wheels, Issue 115

December 2017

Troy Parker, digital artist and longtime Amigo owner, shares his inspiration for his artwork, and holiday travel tips are shared.

"Hometown Tours" Comes to Amigo Mobility

"Hometown Tours" Comes to Amigo Mobility

Friendly Wheels, Issue 112

July 2017

Michigan State Senator Ken Horn visits Amigo Mobility.

Mobility Meets Function and Style

Mobility Meets Function and Style

Friendly Wheels, Issue 114

November 2017

Karen Schultz shares how her purple TravelMate has positively impacted her mobility.

Amigo Mobility Blog