Frequently Asked Questions (FAQs)

 

Where can I find the serial number for my Amigo?

Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations.

 

 

How can I order additional or replacement keys for my Amigo?

Click here for additional/replacement keys. Select "order now," and an Amigo service representative will help you complete the transaction. Especially before traveling, it is wise to order extra keys.

If your key should ever break off in the key lock, you can use needle nose pliers or a flat knife to turn the key until a new key is sent. To remove the old key, turn off the unit. Put a 90-degree bend at the end of a paper clip or pin. Push the clip/pin in the key lock beside the key and twist and pull the key and clip/pin out.

 

I purchased my Amigo with a standard seat. Can I upgrade to a Power Seat Lift?

Yes, you can upgrade a standard seat post to a power seat lift (PSL). A PSL requires a Touchtron or Travel Switch handle. Contact the Amigo service team for a recommendation on which parts are needed, and to place an order.

 

How can I relieve seating pressure and avoid skin breakdown?

Foam provides a stable seating surface that helps with a variety of positioning issues. Foam only needs to be replaced about once a year, and foam cushions offer a low-maintenance option to help reduce the risk of skin breakdown. Foam cushions can be swapped out on your existing seat, providing an inexpensive way to add comfort to your Amigo without replacing the entire seating system. Click here to view Amigo seating options.

 

How long does it take to charge a battery?

If a battery is fully discharged, it may take up to eight (8) hours to reach a full charge. Good charging habits improve battery performance. It's helpful to charge batteries at every opportunity whenever the Amigo is not in use, which will also reduce charging time because batteries aren't discharged as deeply. Amigo battery chargers are smart chargers, so they will stop charging when the battery reaches a full charge. Extended charging will not damage batteries if they are in good condition.

 

How long do batteries last when fully charged?

Battery performance depends on a variety of factors, including the size of the batteries, temperature, speed traveled and terrain. Generally you will be able to get through the day without charging your Amigo, though it is wise to charge it at every opportunity and anytime it's not in use. Batteries cannot be harmed from overcharging; and, it is not good for batteries to be deeply discharged on a regular basis. Extended charging will not damage batteries if they are in good condition.

 

When do I need to replace the batteries for my Amigo?

Batteries generally need to be replaced every 12-18 months (24-36 months with proper charging). If you are having trouble with charging or notice batteries getting hot or bulging during charging, it may be time for new batteries. Click here to view Amigo battery options. If you have any questions about battery replacement, please contact our customer service team at 1-800-248-9131 or service@myamigo.com.

 

Where can I order new batteries for my Amigo?

Click here to view Amigo battery options. If you are unsure which batteries you need, please contact our customer service team at 1-800-248-9131 or service@myamigo.com. To help us respond to your request quickly, please have your Amigo serial number ready.

 

I purchased my Amigo used online. Where can I find an owner's manual?

Click here to view a list of owner's manuals. Click the "download" link when you find the manual you are looking for. If you have trouble finding the owner's manual, please contact our customer service team at 1-800-248-9131 or service@myamigo.com.

 

What type of lightbulb do I need for my headlight?

Amigo has two types of headlights, a high-intensity light and a low-intensity light. The high-intensity light protrudes a few inches from the front of the Amigo, and the low-intensity light lies flat against the front as shown below. For the high-intensity light, click here. For the low-intensity light, click here.

          

 

What should I do if my batteries are not holding a charge?

Step 1:

  • Plug in charger
  • Does the battery gauge flash for 30 to 45 seconds and then turn solid?
  • If yes – the charger is working. Charge the Amigo for 8 or more hours.
  • After 8 hours, the battery gauge will move from solid to flashing. If the Amigo does not hold a charge all day, replace batteries.

Step 2:

  • Plug in charger
  • If the battery gauge does not flash for 30 to 45 seconds and then turn solid:
  • Check electrical outlet for power
  • Check all electrical connections and wiring to the charger
  • If outlet, wiring and all electrical connections seem to be OK, replace charger. (A voltage meter is helpful to check wiring and connections.)
  • Note: If the Amigo has been sitting for two to three weeks with run down batteries and battery voltage is less than seven volts, the charger may not turn on. Batteries will need to be charged on a separate charger to bring them up to seven volts each.

 

Are there any helpful suggestions for simple service repairs?

Yes, review the Easy Troubleshooting Guide to assist you with your efforts. Contact Amigo customer service with your findings and our technicians will work with you to quickly resolve the issue.

Also available are the following guides:

 

What criteria does Medicare use to determine eligibility for mobility scooters?

The first step in applying for a mobility scooter through Medicare is to get a prescription from your physician. The physician and durable medical equipment dealer will then complete a Certificate of Medical Necessity (CMN). For a person to qualify for Medicare reimbursement for a mobility scooter, a person must meet all of the following requirements:

  • Requires a wheelchair to maneuver in their home
  • Cannot operate a manual wheelchair
  • Can safely operate the controls of a mobility scooter
  • Can transfer safely to and from a mobility scooter
  • Has adequate stability to safely ride a mobility scooter

Medicare reimbursement varies depending on where you live. We recommend finding a local durable medical equipment dealer to help you with the Medicare reimbursement process. Click here to view a list of Amigo dealers.

News Flash

Supporting Families in Many Helpful Ways

Supporting Families in Many Helpful Ways

Friendly Wheels, Issue 123

August 2018

 

Amigo owners often share inspiring stories. From overcoming a mobility challenge to figuring out innovative ways to go to new places to helping people in their communities, the experiences they share never cease to amaze us.

In this edition of Friendly Wheels, we get to meet Shannon DeWall, JD, an attorney, wife, mother and community volunteer in metro Detroit. Learn more about her story below.

A Family's Story of Reclaiming Hope

A Family's Story of Reclaiming Hope

Friendly Wheels, Issue 122

July 2018

In a time of crisis, it may be reassuring to know that there is another family that's experienced a similar situation: the Shepherds. James Shepherd and his mother founded the Shepherd Center, a not-for-profit hospital located in Atlanta, Georgia specializing spinal cord injury rehabilitation, in 1975 in response to an accident James endured as a young man. Learn more about his family's inspiring story.

This Amigo Owner Adds a Little Magic

This Amigo Owner Adds a Little Magic

Friendly Wheels, Issue 121

June 2018

Carrie Rostollan, a longtime member of the Amigo family, recently visited our Bridgeport facility for the Amigo Mobility Center open house. She shared with us some of her upcoming summer plans and entertained us with her magic tricks! Discover more about Carrie's 'magical' adventures.

Amigo Mobility Blog

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